Welcome to US Bait Reel Sales Store’s FAQ section! As fellow anglers, we understand you might have questions about our products and services. Below you’ll find answers to our most common inquiries about fishing gear, shipping, returns, and more.
About Our Store
Who is US Bait Reel Sales Store for?
Our store caters to freshwater fishing enthusiasts of all levels, from casual anglers to tournament competitors. Our product range focuses on:
- Freshwater fishing equipment (rods, reels, combos)
- Artificial baits and attractants (jigs, spinnerbaits, buzzbaits, dough baits)
- Ice fishing gear
- Rod and reel accessories
What makes your store different?
We specialize in premium freshwater fishing equipment with:
- Angler-to-angler expertise in product selection
- Careful, protective packaging designed specifically for fishing gear
- Fast, reliable worldwide shipping (excluding some Asian and remote regions)
- Transparent delivery timelines perfect for planning fishing trips
Product Questions
How do I choose the right rod/reel combo?
Our “Rod & Reel Combos” section offers pre-matched setups for different fishing styles. For specific recommendations:
- Casting Rods: Ideal for precision and heavier lures
- Spinnerbaits/Buzzbaits: Pair with medium-heavy rods
- Ice Fishing: Look for shorter, sensitive rods
Are your artificial baits tournament-legal?
Most of our artificial baits (jigs, spinnerbaits, etc.) are designed for tournament use, but we recommend:
- Checking specific tournament rules
- Reviewing product descriptions for any restrictions
- Ordering well in advance to test new baits
Shipping & Delivery
How long does shipping take?
Standard Shipping ($12.95): 10-15 business days after dispatch (DHL/FedEx)
Free Shipping (orders over $50): 15-25 business days after dispatch (EMS)
Free Shipping (orders over $50): 15-25 business days after dispatch (EMS)
All orders take 1-2 business days to process in our Michigan facility before shipping. For tournaments, order at least 3 weeks early.
Do you ship internationally?
Yes! We ship worldwide except some Asian and remote regions. Please note:
- International orders may face customs fees (not included in shipping)
- Delivery times may vary due to customs processing
- We properly declare all fishing equipment for smooth clearance
How are fishing rods packaged for shipping?
As anglers ourselves, we take special care with rods:
- Reinforced tubular packaging for protection
- Secure wrapping to prevent movement
- Quality checked by our fishing team before dispatch
Returns & Exchanges
What’s your return policy?
We offer a 15-day return policy:
- Contact us at [email protected] within 15 days of receipt
- Items must be in original condition with all packaging
- Customer pays return shipping unless it’s our error
- Refunds processed after inspection
Can I exchange a rod/reel for a different model?
Yes! Email us first to ensure availability of your preferred model. You’ll need to:
- Return the original item per our return policy
- Pay any price difference for upgrades
- Cover shipping costs for the exchange
Payments & Accounts
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store full payment details on our servers.
Still have questions? Our fishing-enthusiast customer service team is ready to help at [email protected]. We typically respond within 24 hours.
Happy fishing from all of us at US Bait Reel Sales Store!
